Follow your dreams!

I teach people how to find the right thing for themselves and live their dreams. Professionals in hospitality and services are not born, professionals participate and are educated. The basis is a smile and success is the goal. Find a way to make your business work and fulfill your desires and dreams. In this blog you will find interesting things as well as fun with practical situations from hospitality. Take a look and make yourself comfortable. Services start with SMILE!


How is the service on cruise ship?

Always amazing and guests are getting something "extra".Have a look on video from fantastic restaurant Le Petit Chef on Celebrity Equinox ship. 

Přehráním videa souhlasíte se zásadami ochrany osobních údajů YouTube.

Zjistit vícePovolit video

Something about me:

My name is Linda and I am a customer service coach. I am a woman who lives her dreams. My role is to provide an experience for the clients. Every hotel and restaurant wants to keep the customers return and get a new ones. Guests has to be attended from the first to the last moment. Even after they leave, care continues. This is my dream job which gave me an opportunity to travel around the world, learn in the best restaurants and hotels, passing this experience and I believe that you can get there also.

Not always it has been like this.

It all started somewhere in my childhood. I dreamed about the distance, the white beaches and the blue sea. There was also a Cuban crocodile farm. I spent long winter evenings dreaming about what will be once. And after the glorious revolution, I began to feel even greater hope that my dreams will come true.

Customer service on cruise ship

Follow your dreams

I was just a happy student who has to go to college to get better life. I went to high school, which I chose myself and the university they took me to. Well, believe me, it was boring for me. So I started to dream of being an airline stewardess once. Beautifully dressed and smile on the face - just like the one I  seen in catalog at mom's work.

Well, what hasn't happened. For the flight attendants they only took girls above 165 cm! And there my dream ended even faster than it started ...

 I chose to specialize in catering and tourism. At that time, I had no idea what it was. But after graduation I got into the American competitive environment. And that was a bomb! 

All I have learned so far has been only a bit compare what was waiting for me. All the new rules, foreign language, other culture, etc. I was alone and lost in it. I started to learn everything and especially fast.

I cried too many times. The phone calls with my parents were once a month and there wasn't much to talk about. BUT ... I did it! And so today I want to share my experience and knowledge with you . The informations comes to you, maybe right in the living room, where you sit comfortably in your chair.

Recently I was looking for informations about hospitality and did find.... NOTHING! I started to think about how to do it all and set it up that  young generation will not be afraid of responsibility and self-care. Getting a dream job is easier than you think. Gives you freedom of yourself, your thinking, your being. Customer care is not easy but with training and experience all goals are achievable.

eBbooks will give you the way to get oriented in the basics of service, hospitality and customers needs. You will find what is the best for you and your business. You can improve your professional and personal life. This is all up to you.

eBooks are gradually explaining where to start, the different techniques and advices. At the end you will work  to realize what your dream job is and how you can succseed on what you do.

I have been working in travel and services for 25 years, I have been a crew on cruise ships and I am now passing on my experience as a hospitality coach and trainer.

My work for your business:

eBook From Zero to Hero

Frim Zero to Hero

Free eBook How to get

a dream job

How to get a dream job